Shipping & Refund Policy
Shipping – For all Items Excluding clothing range
All packages are sent standard post using Australia Post and without insurance. If you require additional insurance please let me know so I can arrange it for you. This will attract an additional cost.
Your purchase will leave within 1-4 days of cleared payment. This time is based on the fact that all items are handmade to order.
If packages are sent with a tracking number, this will be provided to you via email.
To be eligible for a return, you have 30 days from date of purchase to return your item and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Proof of your date of return is sufficient for the 30 day qualifying period.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
To return your product, you should mail your product to the address we will provide you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider the need to insure your item before returning to us.